Frequently Asked Questions


PRODUCT

1. What is the grade of stainless steel for your products?

We use grade 304 stainless steel for ALL our products.


2. Is it hard to assemble your wire shelving?

Simply attach the aluminum split sleeves to the notch on the posts you want your shelf on, slide the shelf down onto the sleeves, and push (or use a rubber mallet) to secure the shelf. Repeat the process for units with more shelves. Our products come with an installation guide to help you through the process. You could also refer to our video online.


3. What is the distance between the shelves? 

Our Wire Shelving posts have notches every inch that allow shelves to be adjusted, so you can make the space between your shelves as short or tall freely.


4. What are the technical specifications of your wire shelving?

Specifications for wire shelving sized 730(W) and below are 6.0mm, 3,0mm and 4.5mm. For 731mm(W) and above are 6.35mm, 3.175mm and 4.763mm.


5. Where do you manufactured your products?

All our products are manufactured in Penang, Malaysia.


6. Is customization of wire shelving available?

Yes. You could email smt_sys@smtsystems.com or contact us at 604-2624497 to get more information. 


7. Do you accept bulk order? Any discounts available?

Yes. We do accept bulk orders. Please contact us with the requirement, we will provide the best quote possibly including all the possible discounts.


8. Can I get product samples?

We do not provide samples. If you are interested in any of our products, we suggest to purchase the minimum quantity for trial use. 


9. Can I ask for the "Country of Origin"?

Yes, ALL of our products are made in Malaysia, we only provide the Certificate of Origin upon request. 


10. Colour of real product looks different from the colour on website.

When creating the product image, we check carefully not to cause colour difference between real product and its image. However, depending on your device resolution, the colour might be slightly different from the actual products.


11. Can I ask for repair?

We do not handle repair requests.


SMT Wire Shelving Measurement

Wire Shelving Measurement.jpg


SHIPPING

1. How long will it take to receive my order? 

It depends on product availability. 

If the product is in stock and the requested quantity is available, we will ship products within 3 to 5 working days.

If the product is out of stock, we will ship products in 7 to 10 working days or more after the ordered day.


2. Where do you ship from? 

We ship primarily from Penang, Malaysia. 


3. How do I change my shipping address? 

If you want to add, edit or delete a shipping address, please email smt_sys@smtsystems.com or contact us at 604-2624497 for assistance. 


4. An item is missing from my shipment or is missing parts. What do I do?

If your packages each show a status of "delivered", please email smt_sys@smtsystems.com or contact us at 604-2624497 for assistance. 


5. My order never arrived. What do I do?

If your packages each show a status of "delivered", please email smt_sys@smtsystems.com or contact us at 604-2624497 for assistance. 


6. Can I get my tracking number?

Yes, your tracking number will be provided via email after the product leaves our warehouse.


7. Can you split shipment to avoid extra custom payments?

We do not offer such service. Please split your order when you purchase.


8. Can I pick up products directly?

Yes, kindly select “Pick up” and schedule a time to pick up upon checkout.


9. Can I select the delivery company?

The products will be handled by our appointed delivery company. We cannot accept any delivery companies requested by the customer.


10. Is it possible to deliver to several addresses?

We can only deliver to one address for one order. 


11. When does the packing list arrive?

The packing list will arrive together with the product.


GENERAL

1. How do I contact you?

If you have any questions, please feel free to email us at smt_sys@smtsystems.com and we will get back to you in one business day. You can also call us at 604-2624497. Our Contact Page has all of the details.


2. Do you appoint any distributor or reseller?

No. We do not appoint any distributor or reseller. You could directly email smt_sys@smtsystems.com or contact us at 604-2624497 to get more business information. If you are interested in becoming our distributor, please get in touch with us by emailing us.